Supplier Agreement

01Registration and verification

• Suppliers must provide valid documents: commercial registration, VAT number (if any), warehouse address and bank details in the business’s name.
• An account is activated only after the documents are reviewed and approved; the platform may request more documents or decline a registration.
• Each supplier starts with a product limit and can request a higher one from the dashboard.

02Listings and prices

• Descriptions, photos and specifications must be accurate and match what is delivered, and products must meet the standards approved in the Kingdom.
• Prices are entered in Saudi riyals; suppliers keep prices and stock up to date.
• In deals, the “price before discount” must be the product’s genuine regular price; misleading discounts are prohibited.
• Suppliers honour any quote (RFQ) price they give for its whole validity period.

03Fulfilling orders

• Suppliers confirm, prepare and update each order promptly (confirmed → processing → shipped → delivered) and deliver on time to the cities set in their profile.
• A supplier may cancel a line only before shipping, when it can’t be supplied; the buyer is refunded automatically. After shipping, any issue goes through a return.
• Contacting buyers to complete a sale outside the platform or to avoid commission is prohibited.

04Returns and refunds

• Returns follow the published Returns & Cancellation Policy. Suppliers review return requests and approve or reject them with a clear reason.
• Confirming a refund to the buyer is done by the platform’s administration; refunded amounts are deducted from the supplier’s earnings if they had been counted.

05Commission and payouts

• The platform earns commission at the rate set for the supplier in the dashboard (or the default rate), calculated on the line value before VAT and fixed when the order is placed.
• Supplier earnings = value of delivered lines − commission, excluding cancelled and refunded lines.
• Earnings are paid to the IBAN registered in the supplier’s business name on the settlement schedule set by the platform; every payout appears in the earnings history.
• The platform may hold or offset earnings tied to disputed, returned or suspected fraudulent orders until resolved.

06Invoices and tax

The platform issues the buyer an electronic invoice for every order and credit notes for refunds. Each party is responsible for its own tax and zakat obligations under ZATCA regulations.

07Buyer data protection

Suppliers use buyer data (name, address, phone) only to fulfil and deliver the order, and may not use it for marketing or share it with anyone, in line with the Personal Data Protection Law.

08Suspension and termination

• The platform may suspend a supplier, hide their products or close the account for breaching this agreement or the Acceptable Use Policy, repeated cancellations or delays, or seriously poor reviews.
• A supplier may ask to close their account once all open orders are fulfilled or cancelled and earnings are settled. Order and invoice records are kept as long as the law requires.

09Liability

Suppliers are solely responsible for the quality, conformity and safety of their products and for any damage caused by defects, and indemnify the platform against claims arising from a breach of this agreement.

10Governing law and changes

This agreement is governed by the laws of the Kingdom of Saudi Arabia. We may amend it with notice to suppliers by e-mail or in the dashboard; continuing to sell after the change takes effect means accepting it. Questions: info@memaar-hub.com.